Refund policy

Refund policy

At Loraz Jewels, your happiness means the world to us.
If something you ordered didn’t work out, don’t worry — we’re here to make things easy, comfortable, and stress-free. You’re always welcome to return your order for a refund or place a new order in the size, color or style that feels just right.

30-Day Peace-of-Mind Guarantee

You have 30 days from the date your order arrives to request a return or exchange.
We want you to have enough time to try things on and make sure you truly love them.

Before Sending Anything Back

To help ensure your return goes smoothly, please send us a quick email at official@lorazjewels.com before mailing your parcel.
Just let us know:

  • your order number

  • the item(s) you’d like to return

  • and the reason(s) so we can assist you better

Once we receive your message, our team will guide you step by step.
No need to feel rushed — we’re here to help.

(Because we want to make sure your return gets processed correctly, we’re unable to accept blind/unauthorized returns.)

Return Shipping Fees

We do our best to keep things simple and transparent:

  • Return shipping fees (domestic & international) are the responsibility of the customer

  • You may place items from different orders in one return parcel

  • If we made a mistake with your order, we will happily provide you with a prepaid return label — that’s on us

We want every experience to feel fair and caring.

Refunds

Once your return arrives at our facility:

  1. Our team will carefully inspect the items

  2. We’ll issue your refund back to your original payment method

  3. You’ll receive a warm confirmation email letting you know it’s been completed

Refunds usually appear in your account within 3–5 business days.

A Gentle Reminder:
For hygiene and quality assurance, we’re unable to accept jewelry that has been worn, used, damaged, or altered. Please return items in their original, unworn condition with all packaging included.

Exchanges for a New Size, Color or Style

We want you to love every piece you wear. If you’d prefer a different size, color, or style:

  • Exchanges are handled as a simple return and new purchase
  • Place a new order for your preferred item to secure it before it sells out

  • Just send us an email at official@lorazjewels.com and we’ll help you get started smoothly

  • This allows you to receive your preferred piece faster without waiting for the original item to be returned and processed.

International Returns

Absolutely—international customers are welcome to return eligible items. Please email us before sending your parcel so we can provide the correct return instructions for your location.

Returned jewelry must be unworn, unused, undamaged, and in its original packaging.

Order Changes

We totally understand that mistakes happen.
If you need to adjust something about your order, please reach out to us as soon as possible.
Once the order enters processing, we’re no longer able to make changes — but we’ll always do our best to help however we can.

Price Adjustments

Thank you for understanding that we do not offer price adjustments at this time.
We always strive to keep pricing fair for all customers.

Return & Exchange Mailing Address

Loraz Jewels – Returns Department (North America Only)
11620 Goetting Ave
Tustin, CA 92782
United States

We’ll take good care of your parcel as soon as it reaches us.

Thank you for choosing Loraz Jewels and allowing us to be part of your everyday elegance.
If you have any questions at all, please don’t hesitate to reach out to us at official@lorazjewels.com.

We’re always here to help, and we hope every Loraz Jewels piece brings you confidence, beauty, and a little extra happiness.